UK's Most Trusted Used Van Retailer, Rated excellent based on 1,000 reviews
UK's Most Trusted Used Van Retailer Rated "Excellent" Based on 1,000 reviews

FaQs

Anchor Vans - Frequently Asked Questions

General Information

What types of vans do you sell?

We offer a variety of vans, including small, medium, and large vans, refrigerated vans, minibuses, and 4x4 vans. Explore our inventory online or visit us to find your ideal vehicle.

Do you offer finance options?
Yes, we provide flexible finance options tailored to different budgets. You can apply online or speak to our finance team for more information.

Where are you located and what are your opening hours?
Our showroom is at:
Anchor Vans, A4 Bath Road, Padworth, Reading, Berkshire, RG7 5JF.
Opening hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: 10:00 AM – 4:00 PM

Buying and Finance

Can I lease a van instead of buying it?
We do not offer leasing or rental options. However, we provide purchase options such as cash or hire purchase to suit your needs.

What is the process for buying a van?
Browse our vans online or visit our showroom. Once you've chosen a van, arrange a test drive, discuss payment plans with our team, and finalise your purchase.

Do your vans come with a warranty?
Yes, all our vans include a standard warranty. You can also choose an extended warranty for extra peace of mind.

Servicing and Repairs

Do you offer servicing and repairs for vans?
Yes, we have a fully equipped service centre providing routine maintenance and major repairs for all van makes and models.

How do I book a service appointment?
You can book a service appointment online through our website or call us on 0118 971 0230.

What should I do if my van breaks down?
If your van breaks down, call our roadside assistance team on 0118 971 0230. We provide towing and repair services to get you back on the road quickly.

After-Sales Support

What kind of after-sales support do you provide?
We offer comprehensive after-sales support, including servicing, repairs, parts, and accessories. Our customer service team is ready to assist with any post-purchase concerns.

Can I trade in my old van?
Yes, we accept part-exchanges. Use our online valuation tool or bring your van to our showroom for an in-person valuation.

Online Services

Do you sell van accessories and parts online?
Yes, we have an online store where you can purchase a range of van accessories and parts, delivered straight to your door.

How can I stay updated on new arrivals and offers?
Sign up for our newsletter on our website and follow us on social media to stay informed about new stock and exclusive offers.

Customer Support

How can I contact customer support?
You can reach us by phone at 0118 971 0230, email at [email protected], or via the contact form on our website.

What should I do if I have a complaint?
If you have a complaint, contact us at [email protected]. Our team will address your concerns and work to resolve them quickly.